Troubleshooting

Accessing Your Certificates: Download your Certificates by clicking on the

Certificate Login in the upper right of every page.  Enter in your username  and password.  If you do not see a page open up with our Logo on it after you have entered in your username and password, then your Pop Up Blocker may be turned on.

To turn off the Pop Up Blocker:

Internet Explorer: Click on Tools —>Pop Up Blocker —> Turn Off Pop Up Blocker and exit (escape) out of the menu.

Netscape:  Click on Tools —> Options —> Site Control and check Open Requested Pop-Ups in New Tab.  Click OK to close.

Mozilla Firefox:  Click on Tools —> Options —> Content and uncheck Block Popup Windows.  Click OK to close.

Note: You may have to exit out of the browser you are using and reopen after you have turned off the blocker.   Also, many toolbars such as AOL, Google and Yahoo have their own Pop Up Blocker utility. These will also have to be turned off to access your certificates.

If turning off the Pop Up Blocker(s) still does not help, please send us an email explaining your problem.  If we are unable to resolve your problem immediately, we will email your certificates to you.  If you prefer, you may also contact us by phone at 1-630-550-5000 x 102.

Can't Remember my Username/Password - Send us an email requesting your username/password.  FYI, calibration certificates may take from 7 to 10 business days from the date of calibration for processing before they are uploaded to our website. Once we have uploaded the certificates, we email our customers that day with the login information.  If you require your certificates sooner, please contact us at 1-630-550-5000 x 102. 

Questions on Pass/Fail Status   - Visit our FAQ page for more information on this topic.

Questions on Certificate Content - click here to send us an email with your specific question.  A member of our Technical Support team will get back to you with a response.  If you prefer, you may also contact us by phone at 1-630-550-5000 x 156.

General Information

Our certificates online are organized by year.  Depending on frequency and volume, they may also be organized by month and/or gage type.  Once you have logged in, you will see a 20YY (i.e. 2007) Certificates with a right-pointing arrow to the left.  Click on the arrow and you will either see a list of your certificates or a month or gage type list which will also have arrows appearing on the left hand side.  Click on any of the arrows and you will see a list of your certificates generated for that month or gage type.

Calibration Certificates are in Adobe PDF formats.  If you don't have Adobe Reader 5.0 or later, please click on the Adobe link below to obtain the latest version.  

The naming convention for our calibration certificates is explained in a Certificate Key document which is also a PDF file.  It will help you identify which certificates represent which gage type and/or the date of calibration.

In an effort to better assist our customers, ATI welcomes suggestions to help improve the quality of our service.  If you have comments or suggestions, please email us  or fill out our survey. 

Thank you!